Politica di Privacy

We welcome you to our website and appreciate your interest in our company. We take the protection of your personal data very seriously. We process your data in accordance with the applicable legal provisions for the protection of personal data.

We are fundamentally subject to New Federal Act on Data Protection (nFADP). As far as applicable, we also comply with the EU General Data Protection Regulation (GDPR). With the help of this data protection declaration, we inform you comprehensively about the processing of your personal data by WIKA Schweiz AG and the rights to which you are entitled.

Personal data is the information that makes it possible to identify a natural person. This includes name, date of birth, address, telephone number, e-mail address but also your IP address. Anonymous data exists if no personal reference can be established to the user.

1. Responsible body

Responsible for the data processing that we describe here is WIKA Schweiz AG, Industriestrasse 11, CH - 6285 Hitzkirch. If you have any data protection concerns, you can send them to us at the following contact address:

WIKA Schweiz AG
Industriestrasse 11
CH - 6285 Hitzkirch


No data protection officer has been appointed for the company, as there is no obligation to appoint a data protection officer. For inquiries and information, please contact our data protection consultant.

2. Scope

This privacy policy applies to the processing situation listed below. It does not apply to the handling of personal data within the employment relationship.

3. Your rights as a data subject

First, we would like to inform you about your rights as a data subject. They include:

  • The right to request information from us as to whether and what data we are processing about you
  • the right to have us correct data if it is inaccurate
  • the right to demand the deletion of data
  • the right to request that we provide certain personal data in a commonly used electronic format
  • the right to withdraw consent where our processing is based on your consent
  • the right to express your point of view in the case of automated individual decisions (profiling) and to request that the decision be reviewed by a natural person

To assert these rights, please contact our data protection consultant. You can find the contact details in item 1.

If you are already a customer, a supplier or an employee or a former employee of WIKA, you are also welcome to contact your known contact person. This is the case, for example, if you wish to notify us of changes to your contact details. Irrespective of this, you have the right to complain to An independent authority for data protection, the Federal Data Protection and Information Commissioner (FDPIC).

Rights to object for direct advertising

If you object to the processing of data for direct advertising purposes, we will no longer process your personal data for these purposes. This objection can be made any time in an informal manner without incurring any costs other than the transmission costs according to the base rates. Please contact Datenschutz.ch@wika.com.

4. General processing of your data

Generally collected data from web-based applications and services

For the purpose of ensuring the security, availability and quality of our web-based services such as website, online shop and Customer Portal, we process the following data:

  • Name of the internet service provider
  • Information about the website from which you are visiting us
  • Web browser and operating system used
  • IP address assigned by your internet service provider (in anonymous form)
  • Requested files, transferred data volume, downloads/export of files
  • Information about the web pages you visit within our website, including date and time

 This data is processed for two years.

Automated case-by-case decisions

We do not use any purely automated processing processes to bring about a decision.

The purposes of processing

Regardless of the individual processing purposes, which we will present to you in detail in the following, we reserve the right to process data if it is absolutely necessary for the assertion, exercise or defense of legal claims and if no legal provision precludes this.

Disclosure of personal data

Generally, we do not disclose your personal data to third parties. In cases in which it is necessary to process your request or to fulfil a contract or execute pre-contractual measures, data is transmitted within WIKA Group. For certain processing situations, we contract selected service providers, whom have been contractually obligated to data protection. Insofar as we are unavoidably affected by an obligation of disclosure by legal requirement or official order, in addition to the other recipients mentioned in detail, further recipients may be the bodies required in each single case.

5. Processing of your data on this website


Our websites utilize cookies in several places. These are small text files which your browser stores on your computer (locally on your hard drive). Generally, the legal basis for the use of cookies is your consent, which you have given by means of your settings in the consent management system (“cookie banner”). The cookies used are explained in detail there. You may withdraw this consent any time by deleting the cookies and then setting or rejecting cookies as you desire.

We use cookies to make our service more user-friendly, effective and safe. Furthermore, we use cookies, as they allow us to analyze how users use our websites. Thus, we are able to tailor the contents to the requirements of the user. Cookies also make it possible to measure the effectiveness of a particular advert and show us where best to place it depending, for example, on the topics the user is interested in.

Most of the cookies we use are so-called “session cookies”. These are automatically deleted after your visit. Permanent cookies are deleted from your computer automatically when their period of validity has expired or if you delete them yourself before they expire. Most web browsers accept cookies automatically. However, you can usually change the settings in your browser. Please note: If you deactivate the setting of cookies, the functions of our website may no longer be fully usable.

Links to other websites

Our website also includes – clearly marked – links to the internet presences of other companies. If there are links to websites of other providers, we have no influence on their contents and their handling of personal data. Therefore, we shall not be responsible or liable for any of these contents. The respective provider or operator of the pages is always responsible for the content of these sites and the declarations of data protection valid there..

At the moment of establishing the link, the pages linked-to were checked for any possible infringements or noticeable violations of the law, which at that time could not be identified. A continuous control of the contents of the linked-to websites, however, is not reasonable without any specific evidence of a violation of the law. As soon as such violations of the law become evident, we will remove such links promptly.

YouTube videos

On some pages of our internet presence, embedded YouTube videos are used. YouTube is a service of Google LLC., Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The company's privacy policy can be found at https://policies.google.com/privacy . If you call a page, the contents is retrieved from YouTube (preview image, for example) and then shown. The video is then retrieved from YouTube only after you have clicked and thus given your consent.

We would like to point out that you leave the scope of application of this privacy notice when you change to the YouTube website and that we neither know how your data is further processed by Google nor have we control about it.

User profiles / web tracking procedures

We use various analysis tools on our website to improve your user experience. In the cookie banner, we ask for your consent. The individual tools are described in more detail below.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC., Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses cookies that allow to analyze how users use the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

By activating IP anonymization on this website, your IP address will be truncated by Google within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be first transferred to a Google server in the USA and truncated there.

Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them with other services relating to website activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google.

Sessions and campaigns stop after a certain amount of time. By default, sessions will end after 30 minutes of no activity and campaigns after six months. The personal data of users will be deleted or anonymized after 14 months. For more information about Terms of Use and Privacy, please visit https://marketingplatform.google.com/about/analytics/terms/de/  and https://policies.google.com/?hl=en .

You can also prevent the collection of the data generated by the cookie about your use of the website by Google, and the processing of these data by Google, by downloading and installing the available browser plug-in from the following link [https://tools.google.com/dlpage/gaoptout?hl=en]. An opt-out cookie is stored on your device for this. If you delete your cookies, you must click this link again. Please note that on this website Google Analytics has been extended by the code “gat._anonymizeIp” in order to ensure the anonymous collection of IP addresses (so-called IP masking). We also use Google Analytics to analyze data from AdWords (see also Google AdWords) as well as the data from the Google advertising functions, purely for statistical purposes. If you do not wish this, you may disable it in the Ads Preferences Manager ( https://www.google.de/settings/ads  or https://www.google.com/settings/ads/onweb/?hl=en ).

Google processes your personal data also in the USA based on the EU standard data protection clauses (https://policies.google.com/privacy/frameworks?hl=en ).

Google AdWords Remarketing & Conversion Tracking

This website uses the features of Google AdWords Remarketing to advertise this site on Google's search results, as well as on third-party websites. The provider of the service is Google. For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit.

Processing is based on your consent. Any further processing of data will only take place if you have consented to Google linking Google's internet and App browsing history to your Google account and using information from your Google account to personalize ads you view on the web.

This website uses the Google AdWords online advertising program and Google's conversion tracking as part of Google AdWords. We use the offer of Google AdWords to draw attention to our offers from external websites with the help of advertisement (Google AdWords). In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. This gives us the opportunity to show you advertisements that are of interest to you and to make our website more attractive to you.

The conversion tracking cookie is set when a user clicks on a Google-served AdWords ad. These cookies usually lose their validity after 90 days and are not used for personal identification. If the user visits certain pages on this website and the cookie has not yet expired, Google and we may recognize that the user has clicked on the advertisement and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies thus cannot be tracked through the websites of AdWords advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.

You can permanently disable the setting of cookies for ad preferences on Google at the following link: https://adssettings.google.com.

Alternatively, you can visit the Digital Advertising Alliance at www.aboutads.info to find out about setting cookies and how to make settings. Finally, you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general.

Where applicable, Google LLC transfers personal data to the USA based on the EU standard data protection clauses ( https://policies.google.com/privacy/frameworks?hl=en). For more information and privacy policy regarding advertising and Google, please visit: https://policies.google.com/technologies/ads?hl=en

Google reCAPTCHA

This website uses Google reCAPTCHA v3, a service provided by Google LLC., Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google reCAPTCHA uses cookies. Furthermore, information about your browser and existing Google cookies is read and your interaction with the website recorded. We use Google reCAPTCHA on all internet pages on which you can communicate directly with us, for example via contact form or comment. The information about your use of this website in this context is usually transmitted to a Google server in the USA and stored there.

On our behalf, Google will use this information to decide whether an entry has been made by a person or a machine. This enables an efficient and user-friendly spam and bot protection and serves the security and availability of this website. The IP address provided by your browser as part of Google reCAPTCHA will not be merged with any other data held by Google unless you are connected to your Google account and unless cookies from Google or one of its affiliates are stored on your computer.

For more information about privacy, please visit https://policies.google.com/?hl=en .

Should you withhold your consent to the storage of cookies and the execution of scripts, or prevent us from doing so by setting your browser software accordingly; in this case you will not be able to use all the functions of this website to their full extent. You will not be able to comment or use the contact form. The basis is our legal obligation in accordance with Art. 32 of the GDPR to ensure confidentiality, availability, integrity and resilience of our systems.

Google processes your personal data also in the USA based on the EU standard data protection clauses ( https://policies.google.com/privacy/frameworks?hl=en ).

LinkedIn – Insight Tag

Subject to your previous consent in the cookie banner, this website uses the analysis and conversion tracking technology of LinkedIn Inc. (“LinkedIn”), LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. With the above-mentioned technology from LinkedIn, more relevant, interest-based advertising is displayed. The legal basis for the processing is our legitimate interest in customer-oriented marketing.

We pursue the purpose of customer-oriented marketing. We also receive aggregated and anonymous reports from LinkedIn on advertisement activities and information about how you interact with our website. However, LinkedIn can associate the visit to our page with your LinkedIn user account.

We have no control over the information that LinkedIn collects through this, nor the extent of the information collected by LinkedIn. We also have no knowledge of the content of the data submitted to LinkedIn. Further information on LinkedIn's privacy policy can be found here: https://www.linkedin.com/legal/privacy-policy#choices-oblig .

You may object to the analysis of your usage behavior by LinkedIn and the display of interest-based recommendations (“opt-out”); click on “Decline on LinkedIn” (for LinkedIn members) or “Decline” (for other users) at https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Microsoft Dynamics For Marketing

Subject to your previous consent in the cookie banner, this website uses Dynamics For Marketing (“Dynamics”) of the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Further information on data protection can be found at https://privacy.microsoft.com/en-US/privacystatement . This allows us to show you more relevant advertisements based on your interests.

We also use Dynamics to electronically send you relevant information about the company, its products, services and events – subject to your explicit consent or, in case of existing customers, based on our legitimate interests.

We process your data until they are longer needed for these purposes, you object to processing or you withdraw your consent. To claim your rights as a data subject, please contact us at Datenschutz.ch@wika.com .

Microsoft Omnichannel D365 Chat

This tool from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA) allows you to chat with our employees directly on our homepage. Subject to your previous consent in the cookie banner, the following personal data is collected and stored when you use this tool:

  • Name and e-mail address of the user
  • Corresponding IP address
  • Date and time of the respective chat entries
  • Chat record

Further data will not be saved. The data is required to enable us to contact you and to send you appropriate replies. The data will be stored after your chat with us in order to be able to access the data at a later point in time for clarifying facts, if necessary. Data is stored until the data is no longer needed for the stated purpose or you withdraw your consent or you assert your rights as a data subject and there is no storage obligation. As a rule, the data will be deleted after 6 months.

When using Omnichannel chat, data may also be processed in third countries. In order to ensure the security of your personal data, we have agreed guarantees in accordance with the EU standard data protection clauses.

Contact request

We collect and process the following data for a contact enquiry:

  • Surname, first name
  • Company, department
  • Address (street, house number, zip code, city, country)
  • Phone, fax
  • E-mail
  • Your message
  • Value-added tax identification number
  • Customer ID

The scope of the requested information may differ in the individual forms. A distinction is made between mandatory and optional details

6. Processing of your data in the online shop

We process the data provided by you within the scope of the order form only for the execution or processing of the contractual relationship, unless you agree to further use, or we are legally obliged to do so.

The principle of data economy and data avoidance is observed by you only having to give us the data that we absolutely need to execute the contract or to fulfil our contractual obligations (i.e. your title, first name, surname, company, department, VAT identification number, address, country, telephone number, e-mail) as well as the payment data required for the selected payment method. Of course, you are free to enter more data on your own accord if you wish.

Moreover, your IP address is processed for technical reasons and for legal protection. Without this data, we unfortunately have to refuse the conclusion of the contract, as we will then not be able to execute it. And we may have to terminate any existing contract.

Customer account

In our online shop, we offer users the opportunity to create a customer account by entering their personal data. The advantage is that you can see the order history and that your entered data is stored for the order form. When you place an order again, you do not have to enter your data again.

The creation of a customer account is therefore either necessary or possible to fulfil a contract with you or to carry our precontractual measures. In doing so, the principles of data economy and data avoidance are observed, as only the data required for registration is collected (see above at online shop). Data is subdivided into mandatory data and optional data. Optional data is appropriately marked.

For orders in our online shop, we also need information on your billing address for delivery. If the delivery address deviates from the billing address, the above information for the delivery address must also be provided. By registering on our website, the IP address of the user, the date and the time of the registration are also stored (technical background data). By activating the button “Create” you consent to the processing of your data, insofar as they go beyond the compulsory information.

Please note: The password used by you is stored in encrypted form. Employees of our company cannot read this password. This is why they cannot give you any information if you have forgotten your password. In this case, please use the function “Password forgotten?”. Using this function, you will receive an automated link from us. You can then change your password by using this link. No employee is entitled to ask you for your password by telephone or in writing. This is why you should never give your password if you receive such requests.

After the creation of the customer account has been completed, your data is stored with us for the use of the protected customer area. As soon as you log in to our online shop with your e-mail address as username and your password, this data is provided in our online shop for actions performed by you. Performed orders can be traced in the order history. You can enter changes to the billing or delivery address here.

Registered persons are free to make changes / corrections to the billing or delivery address on their own. You can also delete your customer account. The FAQ section of the online shop describes in detail how to delete your account.

Payment/disclosure of data within the scope of the online shop

A transfer of your personal data to third parties will only happen insofar as this is necessary for the fulfilment of our contractual obligations or for the execution of the contract. When paying in our online shop, in connection with this, we will pass on the payment data you have provided to a payment service provider appointed by us (the transmission is TLS/SSL-encrypted), who executes the transaction (available payment methods are invoice, credit card, PayPal). Your data will only be used by the payment service provider for this purpose. Any further access to your information by third parties is not intended by us. We will not sell your data or use it in any similar way.

The legal basis is to secure modern, reliable and secure payment options, to fulfil the purchase contract with you. Irrespective of this, we will comply with our duty of notification as required by law or authorities; in these cases, we will forward the relevant information to the public authorities.

If you have given us your consent, we transmit your e-mail address and data regarding your order to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de) after you have placed your order so that a rating can be submitted ( www.trustedshops.de ). The latter will send you an e-mail with the possibility to place a rating of our online shop. Regardless of your consent, you can additionally object to this processing at any time by sending an e-mail to service@trustedshops.com or by clicking the corresponding link in the e-mail sent to you by TrustedShops.

7. Processing of your data in the Customer Portal

The Customer Portal is a service available for our customers. These are especially our corporate customers. A license agreement is concluded with them for the use of the Customer Portal. The corporate customers decide on their own which of their employees may use the portal.

For fulfilment of the contract, we process the following data and store it in accordance with the statutory retention periods:

  • Title
  • Name
  • E-mail address
  • Password as hash
  • Language preference
  • Inquiry, order and also order processing data

You can also volunteer to give us further information:

  • Phone number
  • Fax number
  • Mobile phone number

You can alter or delete these at any time. We will delete the data when we no longer need it and there are no legal retention periods preventing deletion.

The legal basis for voluntarily provided data is your consent, which you can withdraw any time.

If you give us your consent, we will evaluate how you use the Customer Portal and the configurator contained therein. For this purpose, we use a local Matomo instance in contrast to our other offerings. This helps us to improve the service and make it more user-friendly. In order to be able to prove your consent, as required by law, we use the Cookiebot tool, as described in point 5.

In order to ensure the security, availability and quality of the service, as well as to clearly document legally binding contracts, we save the full IP address and also the time of the first and last login, contrary to the explanation of the generally collected data of web-based applications and services. In order to promptly transmit individual news to your account, such as contract or function changes, we also record the time of the last page view. The LiveChat tool or Google reCAPTCHA are not used on the Customer Portal.

Registration in the Customer Portal

A user account is not created until a license agreement has been concluded. Users can already be named here and created by WIKA. In addition, an administrator of the customer can also add further user accounts.

8. Processing of your data with online job applications

In the case of online job applications, we process the following data first based on your provision and on the establishment of an employment relationship:

  • Surname, first name
  • Address
  • Contact data
  • Application contents (such as curriculum vitae, photo, employer's references, if necessary further attachments which you make available to us)

The data will be kept by us for 6 months after completion of the application process. If you give us separate permission to do so, the data will be stored for corresponding longer periods, and may be exchanged between the companies of the WIKA Group.

9. Processing of your data for the newsletter

In the case of newsletters, we process the following data on the basis of your express consent:

  • Surname, first name
  • E-mail address
  • Title
  • Country
  • Language

If you have subscribed to the WIKA newsletter, you may easily unsubscribe any time. To do so, go to this subscribe/unsubscribe page and enter the stored e-mail address under “Unsubscribe” at the bottom of the page. After clicking on the “Next step” button, you will be asked for which languages you want to unsubscribe. After this the respective data is deleted. Furthermore, you have the possibility to unsubscribe directly in the newsletters via the “Unsubscribe” button in the signature.

The newsletters sent out are analyzed by us with regard to user behavior. We process the following analysis data exclusively in an anonymous and non-personal form: number of recipients, successful deliveries, undeliverable e-mails (hard/soft bounces), openings, opening rate, click-to-open rate (CTOR), sum of all clicks, click-through rate (CTR), unsubscriptions, sending without reaction.

10. Processing of your data for webinars and seminars

If you register for one of our seminars or webinars using the registration form, the information you provide in the registration form, including the contact data you enter there, will be stored by us for the purpose of processing the registration and conducting the seminar/webinar.

The data will be stored for 365 days or until your revocation or objection and will then be anonymized.

To deliver the offering, we are working with LogMeIn (LogMeIn Inc., 320 Summer Street, Boston, MA 02210, USA) as a contract processor, using standard European contract terms. Further information can be found at: https://www.logmeininc.com/en/legal/privacy-shield.

You will receive an invitation to a webinar, either on the basis of your consent, or as an existing customer on the basis of our legitimate interest. You can withdraw your consent or object to the processing, at any time, at: Datenschutz.ch@wika.com.

11. Processing of your data in customer satisfaction surveys

We carry out long-term surveys with our existing customers to learn about customer satisfaction unless you objected to participate. We use external service providers who have been contractually obligated to comply with data protection and to protect the confidentiality of business secrets.

Categories / origin of data

To carry out the survey, we only use data we have received from you during the ongoing business relationship. This includes, in particular:

  • Contact data (e.g. name/surnames as well as name affixes, company name and address, business e-mail address)
  • Occupational data (e.g., function in company, department)

Furthermore, we process the answers you have given us for the purposes mentioned below.

Purposes and legal bases of data processing

The purpose of data processing is our overriding, legitimate interest during an ongoing business relationship to improve our customers' satisfaction. To reach this goal, we use the survey results to

  • improve internal processes based on the results of the survey,
  • find out customer's requirements and market trends,
  • evaluate our efforts to continuously improve long-term customer satisfaction and to make internal as well as external comparisons and
  • work out relevant scope for improvement together with our contact persons within your organization in individual cases.

The legal basis for processing is our overriding, legitimate interest to improve customer satisfaction and to strengthen our market position.

12. Processing of your data within the framework of our presence in social media

We are present in various “social media” in order to communicate with the customers, interested parties and users registered there and to be able to inform them about our offers there.

We would like to point out that you use these platforms and their functions on your own responsibility. This applies in particular to the use of the interactive functions (e.g. commenting, sharing, rating).

We would also like to point out that your data may be processed outside the European Union.

In addition, your data may be processed for market research and advertising purposes. For example, usage profiles can be created from your usage behavior and the resulting interests. For example, this allows advertisements to be placed within and outside the platforms that are presumed to correspond to your interests. Cookies are usually stored on your computer for this purpose. Irrespective of this, data that is not directly collected from your end devices may also be stored in the usage profiles (especially if you are a member of the respective platforms and are logged in to them).

As the provider of this information service, we do not collect or process any other data from your use of our service.

The processing of users' personal data is based on our legitimate interests in providing users with effective information and communicating with users.

Right to object

If you are a member of a social network and do not want the network to collect data about you via our presence data and link it to your stored membership data with the respective network, you must

  • log out of the respective network before visiting our entry,
  • delete the cookies present on the device and
  • close and restart your browser.

After logging in again, however, you will once more be recognizable to the network as a specific user.

For a detailed description of the respective processing and the opt-out options, please refer to the information of the providers in the links below.

In the case of requests for information and the assertion of user rights, we would also like to point out that these can be asserted most-effectively with the providers themselves. Only the providers have access to the users' data and can directly take appropriate measures and provide information. Should you nevertheless require assistance, you can contact us.

Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland) – Privacy notice: https://www.facebook.com/about/privacy/,
Opt-Out: https://www.facebook.com/settings?tab=ads and http://www.youronlinechoices.com,.

Google / YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland) – Privacy notice:  https://policies.google.com/privacy,
Opt-Out: https://adssettings.google.com/authenticated,

Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) – Privacy notice / Opt-Out: http://instagram.com/about/legal/privacy/.

LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Irland) – Privacy notice https://www.linkedin.com/legal/privacy-policy ,
Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out,

Xing (XING AG, Dammtorstrasse 29-32, 20354 Hamburg, Germany) – Privacy notice/ Opt-Out: https://privacy.xing.com/en/privacy-policy .

13. Processing of your data on the WIKA IIoT platform and its apps

If you have access to the WIKA IIoT platform on the basis of a separate contract with us and/or when using the official WIKA apps, personal data will be processed by us in the following ways.

Purposes and legal bases of data processing

The purpose of processing is

  • to provide you with the data from your WIKA instrument in the cloud
  • to provide you with the scope of operation of the cloud offer,
  • to enable you to log in,
  • to inform you by SMS or email about deviations in the operating parameters configured by you or about unit failures,
  • to give you access to the ticket system provided for you.

The data processing is necessary to fulfil the contract concluded with you (contract of use). It takes place exclusively in European data centers. Any additional data that you voluntarily provide to us will be processed on the basis of your consent.

Collected data and storage

The following data categories are processed for the purposes mentioned above:

  • Personal details (first name and surname, e-mail address)
  • Company name
  • Password hash
  • Usage data (IP address, timestamp of your logins, user agent)
  • Mobile telephone number for SMS messages
  • Asset geodata or addresses (optional)
  • If necessary, ticket contents

This data is stored until your account is deleted or, in the case of your usage data, for 180 days. If the data is required for the assertion, exercise or defense of legal claims, it will be stored for a further 3 years.

Recipients of data / categories of recipients

Access to your personal data is limited to the absolutely necessary extent at WIKA. To provide the service, we work with selected partners who have been contractually committed to WIKA's high data protection standards.

We do not disclose the processed data beyond this unless we are legally obliged to disclose it.

Please note that access to the ticket system requires a Microsoft account, which you must provide independently of us. This agreement between you and Microsoft is governed by Microsoft's privacy policy, which we have no control over and is not part of this policy.

14. Processing of your data when you visit WIKA Schweiz AG

We look forward to welcoming you to our production site in Hitzkirch. In the following, we explain to you the processing of your personal data required for it.

Purposes and legal bases of data processing

The purposes of processing are,

  • to make sure your visit runs smoothly, including determining someone to accompany you at the plant, issuing a visitor badge and, maybe, taking measures for special circumstances (such as reservation of a parking space, catering, notes on delivery, accommodation, lost & found after a visit) as well as your orientation and your safety on the factory premises.
  • to make sure that a legally required comparison with relevant sanction lists according to European and national law as well as recognized international sanction lists is carried out.

Collected data and storage

The following data are collected for the above-mentioned purposes:

  • name, company details, type of business relationship, language
  • time, date and duration of your visit
  • if applicable: type of catering, information on other special circumstances
  • if applicable: place of residence, date and place of birth

These data are stored for 30 days. In case of sanctions list check, no data is stored. Deviating from the aforementioned, we store them longer in exceptional cases if we are obligated to do so by law.

Please note the information on video monitoring at the factory premises.

Recipients of data / categories of recipients

Access to your personal data is limited to the absolutely necessary extent at WIKA Klingenberg. In certain cases, service providers support our specialist departments in performing their tasks. The requisite data protection agreements have been concluded with all service providers.

Processed data will be disclosed to third parties to the required extent based on the individually described purposes and legal bases:

  • To our caterers so that they can provide catering
  • If a person is found on a relevant sanction list in accordance with European or national law, a notification is made to the competent authorities in accordance with legal requirements.

15. Processing of your data outside these propositions

Below we explain our handling of data from customers, suppliers, contractors and prospects beyond the above-mentioned processing.

Categories / origin of data

Within the framework of the contractual relationship outside the website and for the initiation of the contract, we process the following personal data:

  • Contact details (e.g. first name/surname of the current and, if applicable, previous contact persons and title, company name and address of the customer (employer), telephone number with direct dial, business e-mail address)
  • Occupational data (e.g., function in company, department)
  • If necessary, bank details (as part of a SEPA direct debit mandate also the first name/surname of the account holder)
  • If necessary, preferred payment system, information on creditworthiness and credit behaviour
  • If applicable, additional data, if you choose to provide us with this information

In principle, we will maintain your personal data from you as part of the initiation of the contract or during the current contractual relationship.

Purposes and legal bases of data processing

Even when processing your personal data outside the website, the provisions of the nFADP and other relevant legal provisions are always observed.

Your personal data will be used exclusively for the execution of precontractual measures (e.g. for the preparation of offers for products or services) and for the fulfilment of contractual obligations (e.g. for the performance of our services or for purchase order processing/order fulfilment/payment processing), or if there is a legal obligation to process it (e.g. due to tax regulations). For these purposes, the personal data were originally collected.

Of course, a legal data protection permission requirement may also constitute your consent to data processing. Before issuing, we will inform you about the purpose of the data processing and about your right of withdrawal.

In rare cases, your data may also be processed for our legitimate interest in the enforcement, exercise or defense of legal claims.

Recipients of data / categories of recipients

Of course, the processing of your personal data outside the website will also ensure that only those individuals will receive the data they need to fulfil their contractual and legal obligations.

Data is generally collected, processed and used by us, in particular, if we guarantee it. In certain cases, however, your data is also processed and used by other companies of the WIKA Group (affiliate companies). This is carried out, in any case, in the event where customer relationships have a cross-border connection (also to countries outside the European Union) and the passing-on serves the fulfilment of the contract and related obligations.

In this case, too, service providers support our specialist departments in the fulfilment of their tasks, whereby the necessary data protection contract has been concluded with these service providers. In the case of processing outside the EU/EEC, the security of processing and the level of data protection is ensured through appropriate guarantees.

Last update: 2023-06-01