Your job - a special part of your life!
Working at WIKA means mastering new challenges and constantly developing further. International locations and a broad product portfolio offer you exciting perspectives in a familiar environment.

WIKA’s Inside Sales & Account Manager is responsible for managing all functions necessary to support WIKA’s "Performance Management" goals and objectives playing a key role representing the voice of WIKA and achieving true customer satisfaction.

Inside Sales Account Manager I

Responsibilities

  • Identify cross selling and penetration strategies to grow the WIKA sales at the assigned accounts.
  • Provide customer focused support (product information, price, availability, lead-time, order entry, basic technical assistance, expediting) via phone, fax or email. Strive to provide a timely FCR (first call resolution) utilizing designated technical support and business resources.
  • Advise customers of pricing/discounts, price files, customer cross reference files,  Kanban stock levels, shipping warehouses etc. as required dependent on a customer’s requirements.
  • Coordinate customer visits to the WIKA factory with other departments, and travel to customer sites to maintain business as necessary.
  • Participate in regular review of account status including sales figures, products sold, and forecasting for future customer demands.
  • Support standard operating procedures ( SOP’s ) RMA’s, customer reports and others to eliminate service failures.

 

Requirements

  • Previous Customer Service Account Manager experience preferred
  • Read, understand and accurately interpret customer drawings
  • Inside sales experience preferred
  • Yellow belt training preferred
  • Excellent communication skills, verbal and written, telephone and computer skills Microsoft Office skills
  • Ability to process technical information
  • High School Diploma required; Associates degree in a technical discipline preferred. 

 

 


It is the policy of WIKA Instrument LP to afford equal opportunity for employment to all individuals regardless of race, color, religious creed, sex, age, national origin, genetics, disability or veteran status.   

WIKA is an equal opportunity/affirmative action employer

 


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Our company

WIKA is a global market leader in pressure, temperature, level and flow measurement technology. Working together with our customers, we develop comprehensive solutions based on our high-quality measurement technology components, with the solutions ultimately being integrated in their business processes.

We deliver 50 million quality products to over 100 countries every year. Worldwide, approximately 600 million WIKA measuring instruments are in use.